At TelcoSolve® (www.telcosolve.com), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using the Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information
When you register on our Website, subscribe to our newsletter, or contact us for support or services, we may collect personal information such as:

• Name
• Email address
• Phone number
• Location (optional)
• Other details necessary for providing our services

1.2 Non-Personal Information
We also collect non-personal information such as:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Referring URL
• Time and date of access

This information is used for analysing trends, improving the user experience, and ensuring the proper functioning of our website.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Services
To provide, maintain, and improve our services, including enabling Solutioning requests, providing customer support, and communicating with you about your account or associated services, and paid Solutions.

2.2 Communication
To send updates, newsletters, promotional offers, and other information related to our services that may interest you. You can opt-out of these communications at any time.

2.3 Website Analytics
To monitor and analyze the usage of our Website, improve functionality, troubleshoot issues, and enhance your browsing experience.

2.4 Security
To detect and prevent fraud, protect our users and the Website, and ensure compliance with legal requirements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and retain certain information. Cookies help us improve your user experience, remember your preferences, and analyze website traffic.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Website.

4. Sharing Your Information

We do not sell, trade, or otherwise share your personal information with third parties, except in the following circumstances:

4.1 Service Providers
We may share your information with third-party service providers who assist us in operating our Website or providing our services. These providers are obligated to protect your information and only use it for the purposes we specify.

4.2 Legal Compliance
We may disclose your information if required to do so by law, regulation, or legal process, or in response to valid requests from public authorities (e.g., a court or government agency).

4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you via email or through a prominent notice on our Website before your information is transferred.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Correction
You have the right to access, update, or correct your personal information held by us. If you wish to modify any personal information or request its deletion, please contact us at [email protected].

6.2 Opt-Out of Communications
You can opt out of receiving promotional communications from us by clicking the “unsubscribe” link in any email you receive from us or by contacting us directly.

6.3 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Third-Party Links

Our Website may contain links to third-party websites that are not operated or controlled by TelcoSolve®. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information, when rightfully informed to us by you.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TelcoSolve®
2nd Floor, Warehouse, KEONICS – K-WINGS/NASSCOM 10,000 Start-up
27th Main Rd, behind HSR Police Station, 1st Sector, HSR Layout
Bengaluru, Karnataka 560102, India
Email: [email protected]