Refund Policy
Last updated: 24-01-2025
Thank you for subscribing to the solutions offered by TelcoSolve®, under T.I.P.S (TelcoSolve Integrated Platform solutions). Please carefully review our refund policy below, which applies to all enterprise subscriptions.
1. Enterprise Subscription Terms
1.1 Validity
All enterprise subscriptions are valid for a period of 6 months from the date
of successful subscription.
1.2 No Cancellation or Refund
Once your enterprise subscription has been successfully processed and payment
has been made, the subscription is non-cancellable and non-refundable. You
agree to pay for the full duration of the subscription period (6 months), and
no refunds will be issued under any circumstances, after completion of the
payment process.
2. No Refunds
2.1 Policy on Refunds
Due to the nature of the Subscription and the Solutions provided, once you have
Subscribed and your payment has been processed, no refunds or partial refunds
will be granted, even if you decide to discontinue using our Platform before
the end of the 6-month term.
3.1 Access to
Services
You will continue to have access to the subscribed services for the full
duration of your subscription, regardless of whether you continue to use them.
If you experience any issues accessing the services, please contact our support
team, and we will work to resolve the issue promptly. T.I.P.S is one stop shop
for our enterprise customers to confidently express their solution, technical
and project requirements with us.
3.2 Solutions
Requests on T.I.P.S
T.I.P.S Platform provides you with unique experience in expressing your
Solutioning requirements pertaining to your industry and associated segments.
The initial set of details you share will be full complying with GDPR/DPDP/Data
Privy norms and our system will not store any of your data once your
Solutioning requirements are met.
3.3 In
subscription period
Any pre-mature requirement information shared via T.I.P.S from you to us, will
be going through thorough iteration until it is mutually agreed, to next stage
of paid engagements such as Software Development,
Testing, Deployment, Integration, Customization, Due Diligence, Support etc as
applicable.
Any Free PoC, PoV could be agreed mutually, with possibility of such task not exceeding two weeks. Any PoC/PoV exceeding two weeks shall be naturally converted to paid engagement on case-by-case basis.
You will continue to have access to the subscribed services for the full duration of your subscription, regardless of whether you continue to use them. If you experience any issues accessing the services, please contact our support team, and we will work to resolve the issue promptly.
4. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
TelcoSolve®2nd Floor, Warehouse, KEONICS – K-WINGS/NASSCOM 10,000 Start-up
27th Main Rd, behind HSR Police Station, 1st Sector, HSR Layout
Bengaluru, Karnataka 560102, India
Email: [email protected]